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Tips for Hiring a House Cleaning Service

Tips for Hiring a House Cleaning Service

You keep everyone organized, get the kids off to school, balance a huge workload, and manage to find time to take on your to-do list. This doesn't leave a lot of time to focus on cleaning your home, and it's easy to fall behind. Hiring a house cleaning service is an option. But, what does one look for when they hire a house cleaner? Let’s outline several important criterias you want your house cleaning service provider to have.

Background Checks

Whichever cleaning company you hire is going to let people come into your home. You may or may not be there when the cleaning service crew is working. You want to have the reassurance that anyone who comes into your home is trustworthy and capable of getting the job done quickly and efficiently.

This is where background checks come in. Ask any home cleaning company you contact if they perform background checks on all of their staff and employees. Ask them what criteria would stop someone from getting a job with them. Once you get these answers, ask about their liability insurance. If the company can't or won't answer you, simply move on.


If you have family, friends, coworkers, or acquaintances who routinely use house cleaning services, ask for a referral. Having a referral can give you the peace of mind that comes when knowing the person who gave it to you is happy with their service and trustworthiness of the house cleaning company.

Don't be afraid to ask about their experiences with the company and things they can improve on. Maybe they have a long wait time, or the staff continually misses cleaning an area. You want to know the good and the bad to ensure you're going to get the level of service you pay for.


How much can you pay for your cleaning service? The total cost will depend largely on how big your home is, the services you want, frequency, and the depth of the cleaning. For example, a large home with several problem areas that you want to be cleaned once a week is going to cost more than a smaller home that wants light cleaning services.

Call several different companies and ask how they set their rates. Make sure to ask what services they include in their standard rate and what makes it go up. Ask if the company charges by the hour or by the cleaning session. If they offer an in-home estimate, take advantage of it. This will help everyone get on the same page, and you'll know that the company is within your budget.

Experience and Accreditation

Does the house cleaning company have a lot of experience cleaning? While experience isn't a huge sticking point with a lot of people, it can make the difference between a thorough clean and people who miss areas.

A more experienced and accredited company knows how to come in and clean your home without wasting unnecessary time or dragging the process out. In turn, this can save you money while giving you the cleaning experience you expect to get from a professional company.

Set Clear Expectations

When you hire a house cleaner service, you have to set very clear expectations as to what their staff can and will do. The cleaning staff won't be able to read your mind, and you don't want to hope they cover an area only to discover they missed it.

This is why setting clear expectations are so important. You can put them in writing and leave it for the cleaning staff to see when they come to the house if you're not there. The company may have expectations too. It might take two or three cleanings before you mesh and get the level of cleanliness you want to achieve.

Ask About Tipping

If the cleaning company does a good job and you're happy with their work, do you tip? Are the cleaners allowed to accept tips from clients? Some companies allow it while others have policies against it. Instead of guessing, ask the company when you schedule your first cleaning.

Not sure what to tip? A good tip can range between 15% and 20%. If you're not happy with something, no tip will suffice. However, you should make sure the cleaning crew knows why they're getting the tip you give them so they can either improve or keep up the good work.

Service Range

Does the home cleaning company cover all of the services you want? For example, some companies won't touch electronics or bedding until you strip it yourself. Other companies may have rules about how in-depth they will clean. If they can't take on all of the services you need, you'll end up doing it yourself.

To make it easy, make a list of the tasks you'd like your cleaning service crew to perform. Include the basics like dusting, glass cleaning, and vacuuming or mopping. If you have something else like cleaning the carpets or furniture, ask about these services too.


It's important that you're happy with your home after your cleaning service. You want to ask the home cleaning company about their satisfaction guarantees, how they handle breakage, and how they handle damage. Accidents do happen, but you want to make sure the company will rectify it.

If something breaks, will the company replace it? If you're not satisfied, what will they offer? Maybe they'll provide you with a touch-up or a voucher for another cleaning session. Every company has different policies, so it's essential to know your particular house cleaning company's policies.

Bottom Line

Deciding on a house cleaning service can be a straightforward process if you do your research and take the time to talk to the various companies in your area. Take your time, compare several companies, and evaluate their work. This way, you'll come home to a clean house serviced by a house cleaning company that you can trust. 

Contact Always Home Services at 831.917.3405 for a free consultation!

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